In these Terms and Conditions of Supply ("Terms"), “we”, “our”, “us”, “ABI” or “ABI Interiors” means ABI Interiors International Limited, a company which is registered in England (company number 12954559) and whose registered office is at the 10 John Street, London, United Kingdom, WC1N 2EB, and “you” means the person, organisation or entity accessing purchasing products or related services from us.

a. These Terms govern the relationship between you and ABI when you purchase products or otherwise deal with us. You agree that by placing any order with ABI, you are bound by these Terms.

b. To the extent that these Terms apply to an existing order, they may only be varied by written agreement between you and ABI.

c. If you have any questions about anything in these Terms, or if you wish to make a complaint, you can contact us at any time using the contact details in clause 17 (Contact Us).

3.1 Description of Products
We endeavour to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions, it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.

3.2 Product Variation

a. Some products ABI offers for sale are made from natural or handmade materials. As a result, there may be slight variations between the product image(s) and the product you receive.

b. Hand made products, including but not limited to tiles and flooring may include minor blemishes and variations in colour, shape, pattern distribution and finish.

c. ABI endeavours to ensure that all finishes are displayed accurately on our website and across marketing materials. However, different displays and filters may result in the finish and colour appearing differently from the true product.

d. Due to the nature of the colouring process, there may be slight colour variations between products and batches.

e. Returning items based on:

1. a display based discrepancy;
2. a batch discrepancy;
3. discrepancies due to optical effects such as hazing or smudging at varying light sources and at differing angles; or
4. any qualities listed in clause 3.2(b) that result from the handmade nature of a product,
will be classified as a ‘change of mind return’ and therefore must be made in accordance with ABI’s Returns for change of mind policy.

3.3 Withdrawal and Order Refusal

a. On rare occasions our suppliers find themselves unable to deliver products to us, or the products delivered are not of sufficient quality or workmanship for us to sell. We reserve the right to withdraw any products from our website at any time and/or remove or edit any materials or content on our website. We cannot guarantee that any product you buy will be stocked in the future, or that any future products you buy will be the same as any previous product bought. Each time you buy a product, you should check the product description carefully.

b. Whilst we will make reasonable efforts to process all orders, there may be exceptional circumstances where we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawal of any product from our website, whether it has been sold or not, removing or editing any materials or contents on our website, or for refusing to process or accept an order after we have sent you the order confirmation.

4. Order Process

a. Orders can be placed with us by using our online checkout process, directly with our team at one of our showroom locations, or by calling or emailing our team.

b. You are responsible for checking that the quantities and colour choices of products in your basket, proforma invoice or tax invoice, as well as the payment and delivery details on your order, are correct before completing the payment process. Prices, product details and stock levels can change, therefore you should check the latest listing on our website before placing your order. ABI will not be liable for any incorrect orders or failure of delivery resulting from the entry by you of incorrect details.

c. ABI reserves the right to, at our absolute discretion, accept or reject an order depending on a variety of factors, including but not limited to:

1. availability of the products ordered;
2. our ability to validate payment for the products;
3. any breach by you of these Terms or any other terms or policies set out on ABI’s website;
4. in the event of abuse or mistreatment of any ABI staff; or
5. in the event of actual or suspected fraud, misuse, an attempt at deception, or in the event of suspicion of other illegal activities in connection with the use of ABI’s website or purchase of ABI’s products.

d. Only these Terms will apply in relation to the supply of the ordered products. No changes to these Terms will be effective unless we both agree to the changes in writing save that we may change any product to:

1. reflect changes in relevant laws or to meet ant relevant regulatory requirements; and/or
2. implement minor technical adjustments and improvements only provided this will not affect your use of or the look of a product.

e. If we are required to make any more significant changes to any product we will notify you and you may then choose to end the agreement between us and receive a refund for any products you no longer wish to receive.

5.1 Price

a. The price payable for a product is calculated by the price set out on our website minus our agreed discount with you. Discount is in accordance with clause 6 below.

b. All prices are listed in Pounds Sterling (GBP) and are inclusive of VAT. We make every effort to ensure prices and product information on our website is correct and up-to-date. Prices for our products displayed on third party websites may not be correct and we are not bound by them.

5.2 Payment

a. ABI requires full payment upon placement of your order unless otherwise agreed in writing. You must pay ABI the price for each product in your order as set out at checkout on our website, or in any invoice issued to you by ABI and, subject to clause 8.4 (Free shipping) any relevant delivery costs at the time of placing your order.

b. ABI accepts payment via bank transfer, by Visa, Mastercard Amex, Clearpay, PayPal, [valid gift voucher], ABI-issued store credit.

c. Where payment is made with credit card, ABI reserves the right to levy a credit card merchant fee (including VAT) to cover bank charges.

d. Your credit card details will be encrypted to minimise the possibility of unauthorised access or disclosure and we employ the latest technology and use PayPal’s Payflow secure payment gateway. However, in the absence of negligence on our part, we will not be legally responsible to you for any loss or damage (whether direct or indirect) suffered by you if your credit or debit card is fraudulently used or your information is used in an unauthorised manner by a third party.

5.3 Proforma Invoices (Quoted Prices)

5.4 Tax invoice

6.1 General

a. You may use vouchers, promotional discount or coupon codes (Offers), Gift Cards, or Store Credit as payment for certain products on our website.

1. Offers are offered onsite, through our sales team, or via promotional activities.
2. Gift Cards are available for purchase on our website.
3. Store Credit is only awarded at our discretion.
Only one Offer can be used per order, but multiple Gift Cards and Store Credit can be used per order.

b. ABI monitors the issue and redemption of Offers and Gift Cards. In the event of fraud, misuse, an attempt at deception (including self-referral) or in the event of suspicion of other illegal activities in connection with the issue or redemption of Offers or Gift Cards, we may close or block access to any account you hold with us and/or require a different means of payment.

c. ABI may block Gift Cards if notified by law enforcement that a Gift Card has been fraudulently obtained.

d. We reserve the right to amend, vary or remove Offers at our discretion, other than where you have ordered a product and we have accepted that order.

6.2 Offers

a. Offers are valid only for the specified period stated on them and can only be redeemed in accordance with any special terms stated on them.

b. Where an Offer is applied to a proforma invoice, the Offer will only be valid for the period outlined in the Offer’s terms and conditions regardless of the timeframe the proforma invoice is valid for. Expired or invalid Offers will automatically be removed from proforma invoices once the Offer expires.

c. Only one Offer can be used per order unless otherwise stated.

d. Certain products may be excluded from Offer promotions, and unless specifically stated are not applicable to the calculation of shipping costs.

e. Vouchers/Promo Codes cannot be redeemed for cash or to buy Gift Cards, Out of Stock, or Sale Items.

f. If you place an order for a product less than the value of an Offer, no refund or residual credit will be returned to you.

g. If the credit available under an Offer is insufficient for the order you wish to make, you may make up the difference through payment by other means.

h. Where you return an item purchased with an Offer, ABI will only refund the final price you paid for that item.

i. ABI actively monitors the misuse of Vouchers/Promo Codes and reserve the right to deactivate Vouchers/Promo Codes or block any person that is not using an Offer in accordance with its terms.

j. Total discount Offers are applied equally over each individual item on an order and are not to be redeemed for cash or a refund.

6.3 Gift Cards

a. Gift Cards are valid for 3 years from the date of purchase.

b. Offers cannot be used to purchase a Gift Card.

c. Gift Cards can be redeemed against all products available on our website, in-store at our showroom locations or when placing orders over the phone or by email.

d. Gift Cards are non-transferable. Proof of identity may be required upon use.

e. Gift Cards may not be returned or redeemed for cash.

f. If your order total is less than the value of the Gift Card, the remaining balance will be available to redeem against subsequent orders; but will not be redeemable for cash.

g. All remaining balances exceeding the value of your Gift Card must be paid via an alternate payment method.

h. (All returned items which were paid for using a Gift Card, are redeemable for store credit only.

i. Gift Cards purchased online will be sent to the email provided once the full order and payment has been processed.

j. ABI is not liable for delivery of a Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.

k. ABI is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.

l. ABI reserves the right to cancel a Gift Card if ABI deems such action necessary.

m. Sales tax and shipping is applicable on any products purchased with an ABI Gift Card.

n. The value of a Gift Card is applied proportionally over each individual item in an order.

6.4 Store Credit

a. Store Credit is valid for 3 years from the date of issue.

b. Store Credits can be redeemed against all products available on our website, in-store at our showroom locations or when placing orders over the phone or by email.

c. Store Credit is non-transferable; proof of identity may be required upon use.

d. Store Credit may not be redeemed for cash.

e. If your order total is less than the value of the Store Credit, the remaining balance will be available and can be redeemed against subsequent orders; but will not be redeemable for cash.

f. Any remaining balance exceeding the value of your Store Credit must be paid via an alternate payment method.

g. All returned items which are paid for using Store Credit are redeemable for Store Credit only.

h. Store Credit will be sent to the billing email address provided.

i.ABI is not responsible if Store Credit is lost, stolen, destroyed, or used without permission.

j. ABI reserves the right to cancel Store Credit if ABI deems such action necessary.

k. Sales tax and shipping is applicable on any products purchased with ABI Store Credit.

7. Availability

7. 1 Stock Levels

a. We do our best to keep in stock most products that are advertised by us. All stock availability, as represented on our website or by our sales or operations team, is accurate in accordance with our current stock levels, however, these stock levels are subject to change without notice.

b. Products will not be secured for you until payment for those products has been processed.

c. An unpaid proforma invoice or tax invoice is not a confirmation that a product will be in stock at the time of paying for your order.

7. 2 Changes to Availability

a. If for any reason, ABI cannot supply a product you have ordered, an ABI team member will contact you using the details provided by you at the checkout process to amend, cancel or place your order on backorder as agreed with you.

b. If you choose to place your order on backorder as a result of clause 7.2(a), your order will automatically be shipped to you when possible.

c. You will be notified by email once your backorder has been dispatched.

d. Estimated backorder dates can be found on our website and/or your invoice and are subject to change.

8. Delivery

a. You are responsible for ensuring that all information required to deliver your products is correct.

b. ABI may not be able to update your details once submitted.

c. ABI accepts no liability for products delivered to an incorrect address as a result of you entering incorrect details.

d. We use a third party delivery company to deliver our products. You can see the delivery options available to you and you will be asked to select your preferred delivery option during the order process.

8.2. Delivery timeframes

a. Any timeframes quoted by ABI are provided as an estimate only and ABI will not be liable for a failure to deliver products within any quoted timeframes.

b.Tracking will be emailed to the nominated shipping email on your order upon dispatch from our warehouse.

8.3. Completed Delivery

a. Products will be deemed to be delivered when:

1. they are delivered to the delivery location nominated on your order or otherwise in accordance with any other delivery instructions given by you to us or our third party delivery company; or
2. where local pick-up is elected, when they are collected by you from ABI’s premises.

b. Subject to clause 8.4, you are responsible for all costs associated with shipping your order.

8.4 Shipping Fees

a. ABI offers free standard shipping within the United Kingdom for all purchases over £500 (subject to the exclusions in (b) and (c) below), calculated before tax, after any special offers or discounts (including any Offers) have been applied and not including the cost of any products that are ineligible for free shipping.

b. A delivery fee will apply to all orders dispatched for Saturday, pre-10am or pre-12pm delivery service (regardless of the purchase value); all orders under £500, and all orders containing products ineligible for free shipping.

c. Products that are ineligible for free shipping include any products listed as ineligible for free shipping in their product description from time to time.

8.5 Pack and hold

a. You may request that ABI pack and hold your order prior to shipping for up to 60 calendar days in respect of orders totalling £3,000 or more.

b. ABI will not hold an order except where you have received confirmation from ABI in writing; ABI may refuse to hold an order at its absolute discretion.

c. Provided you have paid for your order in full, ABI will dispatch the order at the end of the confirmed period.

a. International orders are any orders placed through ABI’s United Kingdom store with a delivery address outside of the United Kingdom (excluding the markets in which ABI operates).

b. Any delivery costs, or time estimates made by ABI in respect of an international order do not include the time your order may spend in customs. You may be required to pay customs and import taxes on your order once your delivery reaches your country’s customs port. ABI is not liable for your country’s customs fees, nor can ABI advise on what may apply to you.

c. VAT will not be charged on international orders with delivery addresses outside of the United Kingdom.

d. For all international orders:

1. in-stock items will be dispatched immediately; and


2. backordered items will be held by ABI until all backorder items in the order are ready for dispatch.
Please note, items shipped separately due to backorder may be liable for additional customs duties. Please advise prior to making payment if you wish to hold your entire order and receive only one shipment.

e. ABI products are tested and certified to meet all required standards in the markets in which ABI operates. View the countries where ABI operates here (Certified Countries).

Products purchased for installation in a country that is not a Certified Country may not meet the installation country’s standards and may not be appropriate for installation or use in that country. ABI does not accept liability for any failure of a product to meet an installation country’s standards where that country is not a Certified Country.

a. You shall own the products only once:

1. they have been paid for in full; and
2. all other sums which become due to ABI from you under these Terms or any other agreement including without limitation in respect of products supplied by ABI either previously or subsequently have been paid in full.

b. Until the ownership of the products has passed to you, you shall:

1. hold the products on a fiduciary basis as ABI's bailee;
2. ensure that the products can be identified and separated easily from other goods held by you by storing them separately or labelling them and by keeping stock records;
3. not destroy or deface or obscure any identifying mark or packaging on or relating to the products;
4. keep the products stored properly and protected from damage and shall insure them to their full reinstatement value. The proceeds of any insurance claim shall belong to ABI; and
5. not sell, give, pledge, lend or otherwise dispose of the products except that it may sell the products on behalf of ABI in the ordinary course of its business.

c. If any payment from you to ABI is overdue or you are in breach of any agreement or you compound with your creditors, enter into voluntary or compulsory liquidation or have an administrator or administrative receiver appointed over all or any part of your assets or take or suffer any similar action in consequence of debt or becomes insolvent or ABI considers that any of these events is likely to occur, ABI may do any or all of the following:

1. suspend or cancel any agreement and/or to withhold delivery of any undelivered products and/or stop any products in transit. In the event of such cancellation any deposit paid by you shall thereupon be forfeited;
2. (hold any products that you have paid for but which have not yet been dispatched as security for any sums due to ABI;
3. reclaim the products without cancelling the agreement; and/or
4. sue for damages and the price of the products.

d. You grant ABI, its agents and employees an irrevocable licence at any time to enter any premises where the products are or may be stored in order to inspect them, or, where your right to possession has terminated, to recover them.

e. ABI may sue for the price of the products notwithstanding that ownership of any of the products has not passed from ABI.

f. Responsibility for and risk in the products will pass to you once delivery of the products has taken place. From this time you will be responsible for any loss, damage or deterioration to any products

10.2 Inspection.

a. On receipt of your order, you are responsible for inspecting all items to ensure that:

1. the product is not damaged; and
2. the product has all its components included in the packaging.

b. If a product is in any way damaged, or is missing any components, you must:

1. not install the product; and
2. contact ABI via our warranty portal or at [email protected] within 3 days of delivery.

10.3 Failed delivery

a. In the event that your order is returned to sender, ABI will attempt to contact you via the contact details provided with your order.

b. Where ABI cannot contact you within 14 days of receiving the returned order, ABI may cancel and refund your order.

11.1 Warranty

a. The warranties we give in relation to our products are as set out in our warranty. If a warranty applies to any product you purchase from us this will be made clear to you during the order process.

b. If you become aware than any products are faulty, you must notify ABI as soon as practicable by contacting ABI through our warranty portal here.

c. These Terms shall apply to any repaired or replacement products supplied by us.

d. In case of International Orders in line with clause 9 above, you will be liable for international delivery costs and any applicable customs and import taxes for any replacement products provided by us.

11.2 Proof of Purchase

a. Receipt

b. Invoice (order confirmations alone will not be accepted)

c. Financial Statements evidencing the transaction such as a bank statement, credit card statement.

a. If you would like to return a product for any reason, you can view our full Returns Policy here where you will be able to lodge your return via our online returns portal

b. Returns for change of mind made in accordance with ABI’s Returns Policy are subject to any restrictions described in these Terms.

a. Nothing in these Terms exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for any other matter which it would be illegal for us to exclude or attempt to exclude our liability.

b. We are not liable to you for any loss of data; loss of profits; loss of goodwill; pure economic loss; corruption of data or information or business interruption nor for any indirect or consequential losses you incur arising out of in connection with these Terms.

c. Our total liability to you for all other losses arising under or in connection with these Terms and any products purchased from us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to one hundred per cent (100%) of the total sums paid by you for the relevant products to which your loss relates.

a. We will use your personal information as set out in our Privacy Policy.

15.1 Intellectual Property

You may not use, amend or modify our trade marks or our intellectual property in anyway without our prior written consent.

15.2 Entire Agreement

These Terms, and any documents or parts of the website referred to in them, constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us relating to the products. You acknowledge and agree that in entering into these Terms you have not relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) given by us or on our behalf relating to the products, other than as expressly set out in these Terms.

15.3 Variation

We may change these Terms from time to time without notice and these changes will apply when you next purchase any products from us. We therefore we advise that, even if you are a frequent purchaser from us, you check these Terms whenever you want to purchase products from us. None of our agents, employees or any third parties have any authority to change these Terms.

15.4 Assignment

a.You must not transfer any of your rights under these Terms, whether in whole or in part, to any other person without our prior written consent.

b.We may transfer any of our rights under any agreement entered into in accordance with these Terms to any person or ask any person to fulfil any aspect of it so long as the performance of the agreement is not affected.

15.5 Severance

If any provision of these terms and conditions is invalid, illegal or unenforceable, these t and conditions take effect (where possible) as if they did not include that provision.

15.6 Third Party Rights

Only you and us have any rights in respect of any agreement entered into in accordance with these terms and conditions. No other person shall have any rights.

15.7 Force Majeure

Neither of us shall be in breach of these Terms, nor liable for any failure or delay in performance of any obligations under these Terms (except a payment obligation) arising from or attributable to acts, events, omissions or accidents beyond its reasonable control ("Force Majeure Event"), including but not limited to Acts of God, flood, earthquake or other natural disaster, epidemic, war, terrorism, riots, fire, extreme adverse weather conditions, labour dispute, strike and industrial action, provided the party suffering such Force Majeure Event shall notify the other party in writing of the nature and extent of the Force Majeure Event causing its failure or delay in performance and such party shall use reasonable endeavours to mitigate the effect of the Force Majeure Event, to carry out its obligations under these Terms in any way that is reasonably practicable and to resume the performance of its obligations as soon as reasonably possible. In such an event the corresponding obligations of the other party will be suspended to the same extent as those of the party first affected by the Force Majeure Event. If the Force Majeure Event prevails for a continuous period of more than [3] months, any party may terminate this Agreement by giving [14 days'] written notice to the party. On the expiry of this notice period, these Terms will terminate. Such termination shall be without prejudice to our respective rights in respect of any breach of these Terms occurring prior to such termination.

15.8 Waiver

Any failure by a party to insist upon strict performance by the other of any provision in these Terms will not be taken to be a waiver of any existing or future rights in relation to the provision.

a.These Terms shall be governed by and construed in accordance with the law of England and Wales.

b.Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in connection with these Terms.

If you need to contact us for any reason, please do so by using the details provided below:
ABI International Ltd
316 Design Centre East
Chelsea Harbour, London, SW10 0XF
Telephone no: +44 2045 389222
Email address: [email protected]