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FREE SHIPPING ON ALL ORDERS OVER £500*

60 DAY RETURNS

STOCKTAKE CLOSURE: 21 JUNE—2 JULY. EXPECT DELAYS IN ORDER DESPATCH AND RETURN PROCESSING DURING THIS TIME.

Your Return Has Been Submitted.

We endeavour to process your return as soon as possible, though this can take up to 14 days from when the items arrive at our warehouse. You will be notified via email once your return is finalised.

If you have any questions regarding your return, you can contact our team at [email protected].

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Order Details

An Error Has Occurred

Please check that the details entered match the billing details on your order exactly. If the error persists, please contact [email protected].

This order is outside of our returns for change-of-mind timeframe

Please check that the details entered match the billing details on your order. If the error persists, please contact [email protected].

Important Information

Before you start your return, please read and understand our terms and conditions.

This returns portal is only applicable for orders placed directly from the Australian ABI Interiors website or showroom. If you have placed an order through one of our trade accounts or retailers, you will need to contact them to initiate a return.

For orders placed from our New Zealand or UK store, please arrange your return through the relevant country's website.

Please note: If you wish to amend an order that has not been dispatched yet, or contains an item on backorder, please contact [email protected] for assistance.

ORDER NAME
ORDER EMAIL
ORDER NUMBER
Start Return

Items

An Error Has Occurred

Please check that the details entered match the billing details on your order. If the error persists, please contact [email protected].

Important Information

We're sorry to hear that you are not satisfied with your order. Before you start the returns process, please review our Returns for Change of Mind Policy.

Your return must arrive at our warehouse within 60 days of despatch to be eligible for a refund or store credit. Items returned between 60-90 days after despatch are eligible for a store credit only.

All products must be returned in unused and uninstalled condition. This includes no writing or damage to the packaging.

*Please note: we do not accept returns for change of mind on:
• Clearance or sale items.

Order Number :
  All Items

  All Items
Customer's Return Notes *
Continue

Return

Returning to our warehouse?

Please be aware that our showroom does not accept returns. If you are in the Gold Coast area Australia, your return can be dropped directly at the ABI Interiors warehouse.

Please select how you will return your items
 I will arrange my own courier (We recommend using a postal method with tracking, and keeping up to date with tracking information)
 DPD Drop Off Service - Flat Rate Postage £9.95 per parcel (parcel cannot exceed 60cm length or 20 kg)

Name of Customer
Email
House number
First Line of Address
Second Line of Address
Postal Code
City
Phone number
Disclaimer

 I understand that all items will undergo a quality check in ABI’s warehouse before being processed.
 I understand that any items that have been installed or are not in their original condition may not be eligible for a refund, and a fee may apply.
 I understand that return postage is at my own cost.

Please ensure that all products and their packaging are returned in their original condition or as delivered.

Packaging or products that show signs of wear, damage, or alterations will not be accepted.

 I agree and accept return terms and conditions.
Continue

Summary

Return Summary

Please check that the return summary is correct prior to submitting.

ORDER NAME


EMAIL


ORDER NUMBER


REASON FOR RETURNING PRODUCT NAME AND QUANTITY

CUSTOMER RETURN NOTES


DISCLAIMER

I have agreed and accepted the return conditions


HOW WOULD YOU LIKE TO RETURN YOUR ITEMS


An Error Has Occurred

Please check that the details entered match the billing details on your order. If the error persists, please contact [email protected]

Important Information

Before you start your return, please read and understand our Returns for Change of Mind Policy here.

This returns portal is only applicable for orders placed directly from the United Kingdom ABI Interiors website or showroom. If you have placed an order through one of our trade accounts, you will need to contact them to initiate a return.

For orders placed from our Australian or New Zealand store, please arrange your return through the relevant country's website.

Please note: If you wish to amend an order that has not been dispatched yet, or contains an item on backorder, please contact [email protected] for assistance.

An Error Has Occurred

Please check that the details entered match the billing details on your order. If the error persists, please contact [email protected]

Important Information

We're sorry to hear that you are not satisfied with your order. Before you start the returns process, please review our Returns for Change of Mind Policy.

Your return must arrive at our warehouse within 60 days of despatch to be eligible for a refund or store credit. Items returned between 60-90 days after despatch are eligible for a store credit only.

All products must be returned in unused and uninstalled condition. This includes no writing or damage to the packaging.

Please note: We do not accept returns for change of mind on:
• Clearance or sale items.

Return Summary

Please check that the return summary is correct prior to submitting.

How to return your items:

Returns Summary

You will receive an email directly from ABI Interiors containing your returns summary. Please print this and include it inside the package upon return.

Package your return

Place your order in a bag or box, as any damage to the original packaging will result in a charge.
You will receive an email from DPD containing the return postage label. Please affix this label to the outside of the package.

Postal Drop Off

Drop your return parcel at your local DPD Pickup Shop so we can track it safely back to us. For further instructions, please refer to your DPD postage label.

  • Please read before making payment. £9.95 is for 1x DPD Drop Off returns label. Each return satchel or post box will require a label. If you are returning more than 1x satchel or post box worth of items, please select the correct number of labels above. You will receive an email for each label. Please allow up to 10 minutes for the postage labels to be received. Please note: The maximum size per satchel or post box is 60cm or 20 kg.
  • This field is for validation purposes and should be left unchanged.

How to return your items:

Returns Summary

You will receive an email directly from ABI Interiors containing your returns summary. Please print this and include it inside the package upon return.

Package your return

Please ensure that all products and their packaging are in original condition prior to returning.

Post Your Return

We advise you to send your package with postal tracking and insurance. All items are the sender’s responsibility until they arrive at our warehouse. We cannot process a return for items that have not been received.

Return Facility Details

Please ensure your return is sent by post, our returns facility is not available for in-person drop-offs.

Unit 424-425 Design Centre East,
Chelsea Harbour, London,
SW10 0XF

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