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Help Centre

Have a question, need help with your selection, or simply after a quote?

ABI Interiors
  • Contact Us
  • Returns
  • Warranty
  • Delivery
  • FAQs

If you have any questions, please feel free to contact us at any time.

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Mon - Fri
9:30am - 5:30pm (BST)

 

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Call Us

+44 2045 389222

Mon - Fri
9:30am - 5:30pm (BST)

Email Us

Sales Team
Here to help with any sales enquiries you may have.

[email protected]


Customer Experience
Here to help with any general enquiries you may have.

[email protected]

Send an Enquiry

Want to see our products in person?

Visit our Chelsea Harbour showroom.

We hope you are happy with your purchase. Though, if you wish to return an item, our returns portal makes it easy to do so.

Lodge a Return

Returns Process

Simply lodge an enquiry, and our friendly team will be there to guide you every step of the way. We offer returns for change-of-mind within 60 days, so you can confidently purchase online.

For more information, take a look at our FAQs.

Returns FAQ


How do I lodge a return?

To lodge a return, please click here to be directed to our returns portal. Once your return has been lodged, you will receive a returns summary. Please ensure this is included in the parcel you are returning. Please note, all return postage costs are at the customer’s expense.


Can I exchange an item?

We do not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.


I would like to return items from two different orders; can I send the items in the same parcel?

If you are returning items from two different orders, you are welcome to post them in the same parcel. However, a return must be lodged for each order via our returns portal and both return summaries must be included in the returned parcel. If you are sending more than one parcel, please select the correct number of labels when lodging your return via our online portal.


What is your returns policy?

For change-of-mind purchases, you may return your item(s) to ABI Interiors within 60 days of delivery, in exchange for a full refund subject to quality checks. Orders returned after 60 days may be eligible for a credit note up to 90 days from delivery. Please note, all return postage costs are at the customer’s expense. Please click here to view the full terms and conditions of our Returns Policy.


Can I return an item paid for with a coupon, gift voucher, or store credit?

Yes. If you made a purchase using a gift card or coupon, you will be issued a voucher equal to the value of the returned items. For orders made using store credit, your ABI Interiors account will be re-issued store credit equal to the value of the returned products. Please note that orders made using a coupon, gift voucher, or store credit cannot be returned for a cash refund.


We offer up to 25 years of additional warranty for residential installations.

Warranty & Product Enquiry

Warranty

We're dedicated to creating long-lasting products.

Though, if you have a concern about your item, fill out the warranty and product form to lodge your query. Once submitted, our friendly team will be in contact with a resolution.

For more information, read our FAQs below or view our terms and conditions.

Warranty FAQs


What is the best way to care for my ABI products?

Our product Care Guide can be found here. We recommend following this guide to ensure the longevity of your products.


Do ABI Interiors products come with a warranty?

ABI Interiors offers a 25-year additional warranty for residential customers. More information on warranty conditions can be found here. For further information, please email [email protected].


How do I lodge a warranty or product enquiry?

For all warranty and product enquiries, please fill out the form here and our Customer Experience team will be in touch within 24 – 48 hours. Please note that all fields must be completed with photographic evidence provided in order to lodge your enquiry or claim. For any urgent enquiries, please call (09) 801 0908 after completing the form.


Can ABI products be installed outside?

Unless stated otherwise, ABI Interiors products are not explicitly designed for outdoor use and will not be covered by warranty if used in outdoor applications.


We offer complimentary Delivery when you spend over £500*.
*Exclusions apply

  • Mainland UK
  • Channel Islands
  • Isle of Man
  • Isle of Wight
  • Northern Ireland
  • International Delivery

All delivery timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Standard DeliveryTracking Available
1 - 3 business daysYes


Delivery costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.

All delivery timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Standard DeliveryTracking Available
1 - 3 business daysYes


Delivery costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.

All delivery timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Standard DeliveryTracking Available
1 - 3 business daysYes


Delivery costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.

All delivery timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Standard DeliveryTracking Available
1 - 3 business daysYes


Delivery costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.

All delivery timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

Standard DeliveryTracking Available
1 - 3 business daysYes


Delivery costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.

All delivery timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.

We offer shipping with DHL to deliver worldwide. Please get in touch with our International Sales team at [email protected], and we can provide a quote based on the size and location of the order.



Order Tracking


Please Note

    • Standard dispatch is 1 - 3 days after we receive payment for your order. Please allow for longer timeframes during high-volume sale or order periods.
    • All delivery timeframes are based on metropolitan and rural areas.
    • We cannot guarantee delivery timeframes. Delivery timeframes are subject to change. We recommend booking your trades once all items are received and checked. This will help avoid stress if there are any dispatch or shipping delays.
    • If you have any concerns regarding the delivery of your order, please contact our Aftersales team at [email protected].


Delivery FAQs


Can I update my delivery details after I have placed an order?

Please note once payment has been made, we are unable to guarantee any changes to your order. For any updates including delivery address and priority shipments, please contact our Customer Experience team directly via email at [email protected]. If your order has already been dispatched, you will be required to contact the courier directly in order to redirect the parcel.


What happens if my order is delivered when I am not home?

If you’re not at home, or on-site, and have not provided delivery instructions to the courier, your order may be delivered to your local pick-up point or left with your neighbour. We recommend staying up to date via your tracking link and ensuring that someone is available to receive your order at the time of delivery. To make any changes to the delivery, please contact the courier directly. For DPD deliveries, please download the DPD app to update your delivery instructions. For Palletways deliveries, your delivery will be made kerbside. This includes all bath and toilet pan orders. Please make any necessary preparations before your delivery to ensure a smooth transition to the interior of your property.


How much do you charge for delivery?

Delivery costs are calculated automatically at the checkout based on the weight of your order. However, orders over £500 are eligible for free standard delivery (exclusions apply). If you require a delivery quote in advance, please contact us via live chat, email, or phone.


Can I collect my order?

Orders cannot be collected in person at this time, delivery is the only option currently available. We offer free delivery on orders over £500.


How do you deliver your orders?

We use DPD, Royal Mail, and Palletways to deliver orders within the United Kingdom. For all international orders, we use DHL. The courier will be automatically allocated based on the size, weight, and location of your order once payment has been received. Please note that Palletways deliver kerbside. Please make the necessary preparations ahead of your delivery to ensure a smooth transition to the interior of your property.


How long will it take for my items to arrive?

All delivery timeframes are reflective of the delivery service selected at checkout and we cannot guarantee delivery times. We recommend contacting the respective carrier for up-to-date delivery timeframes. Once your order is dispatched, we will email your tracking details. The courier will provide an estimated delivery timeframe. For further details regarding the status of your delivery, please contact the respective courier service. Alternatively, please email [email protected].


Sales


Can I collect my order?

Orders cannot be collected in person at this time, delivery is the only option currently available. We offer free delivery on orders over £500.


How do I order as a trade customer?

We have a specialised Trade team that can assist with trade account and order enquiries. We also offer trade pricing for applicants which can be accessed here. For all trade enquiries, please email [email protected]. Alternatively, orders can be placed at retail pricing via our website.


How do I request a quote?

Our team is happy to provide a quote for you. Please email through your list of items to [email protected]. You may also use the wishlist function on our website to request an estimate.


Do you sell your products internationally? 

Yes — ABI Interiors also operates in Australia and New Zealand. If you are outside the UK, Australia, or New Zealand and wish to purchase our products, please get in touch with our Sales team via [email protected] beforehand to discuss international orders. Please note that select products in our range have Water Regulations Approval Scheme (WRAS) certification to meet UK standards, and AS/NZS 3718:2005 certification to meet Australian and New Zealand standards.


Where is ABI Interiors located? Can I view your products in-store?

You may view our products in-store at our UK showroom in the Design Centre Chelsea Harbour. The address is 316 Design Centre East, Chelsea Harbour, London SW10 0XF.


Products


Can ABI Interiors products be installed outside?

ABI Interiors products are not designed or covered under warranty for external use unless otherwise specified. This is due to the coatings being exposed to harsher conditions and UV light. However, due to its construction, our 316 stainless steel Sola Collection has been specifically designed for external environments.


Do your tapware colours pair together?

Depending on personal style, our tapware colours can be mixed and matched throughout a project. We have two main base materials; solid brass and stainless steel. Both materials undergo the same colouring processes (PVD, AEA, or PSLT), however, the finish can vary slightly between products and batches.


Can we pair different collections of your range together?

Our products are designed to be paired together, no matter the collection, so you can create a cohesive ABI Interiors look in your home that suits your personal style.


Do your products contain lead? 

Our stainless steel range is lead-free, while our solid brass range contains a low percentage of lead. However, the leaching levels in our solid brass products are deemed safe and well below the UK standard.


Do your products have WRAS certification?

Select products in our tapware range are available with Water Regulations Approval Scheme (WRAS) certification. Please view the product’s specification sheet for the WRAS certification number.


Where are your products designed and manufactured?

Our products are designed in-house by our team at our HQ on the Gold Coast, Australia. We work closely with our manufacturing team in Guangzhou, China.


Payment Options


I have a discount code; how will it be applied to my order?

You can apply your coupon code at checkout in the discount code box. Any type of discount or coupon code is applied equally to each item in an order. Please note, discounts cannot be used on delivery costs, redeemed for cash, or for a refund.


Do you offer holds/lay-by?

We do not offer lay-by or holds on products and full payment is required to secure stock. If an item is out of stock at the time of your order, we will provide a backorder estimated time of arrival (ETA) on the product listing webpage.


When do ABI Interiors gift cards and store credits expire? 

All gift cards and store credits are valid for 3 years from the date of purchase.


What payment methods do you accept?

We accept Visa, MasterCard, and Amex. We also offer payment through PayPal and Clearpay.


Order


Can I order an item that is on backorder?

Yes. All in-stock items will be sent together and any items on backorder will be sent once they are back in stock.


Can I modify the items in an order once it has been placed?

We regret to advise that we are unable to modify an order once it has been placed. Please place another order for any additional items you may require. If you want to cancel any items or products on backorder, please get in touch with our Customer Experience team at [email protected].


Can you hold my order at your warehouse after I have made payment?

At this time, we cannot hold orders at our warehouse. Once an order payment is processed, the order will be dispatched to the address provided, excluding backorders.


I’ve received my order, what should I do now?

To help achieve a seamless experience from ordering to installation, please ensure you or your nominated receiver checks your order for the following:

  • Finish: All items are the correct finish.
  • Condition: The items have arrived in optimal condition.
  • Quantity: The number of items received matches the packing slip.

If there are any discrepancies or concerns with your delivery please contact our Customer Experience team as soon as possible at [email protected].


How do I purchase spare parts?

You can shop our spare parts via our website here. If you are unable to find the required part or need further assistance, please email [email protected].


Are there different steps to a trade account refund?

You have 30 days from date of purchase to return any items. Items returned after the 30 day period may be eligible for a credit note only. Any trade account returns can be lodged via our online return portal that can be found here.


How do I modify my order? I forgot to add something.

Unfortunately, we are unable to modify orders once they have been placed. We recommend triple checking all orders before checking out online and making sure everything is accounted for.


Do you offer custom pieces or finishes for large orders?

If the order is of a very large quantity of a particular item, ABI can definitely look into customising the size or specifications of a product however, this is limited to bulk orders where payment in full will be required before production.


How do I place an order with ABI?

There are multiple ways to purchase ABI products. You can send through your schedules, tenders or purchase orders to our sales team to put together a quote or invoice for you via email, you can call through to speak to a member of our team over the phone and have a quote or email sent through to you or if you are comfortable in doing so, you are more than welcome to shop online and use your unique code to apply your discount to your shopping cart.


Shipping


Can I update my delivery details after I have placed an order?

Please note once payment has been made, we are unable to guarantee any changes to your order. For any updates including delivery address and priority shipments, please contact our Customer Experience team directly via email at [email protected]. If your order has already been dispatched, you will be required to contact the courier directly in order to redirect the parcel.


What happens if my order is delivered when I am not home?

If you’re not at home, or on-site, and have not provided delivery instructions to the courier, your order may be delivered to your local pick-up point or left with your neighbour. We recommend staying up to date via your tracking link and ensuring that someone is available to receive your order at the time of delivery. To make any changes to the delivery, please contact the courier directly. For DPD deliveries, please download the DPD app to update your delivery instructions. For Palletways deliveries, your delivery will be made kerbside. This includes all bath and toilet pan orders. Please make any necessary preparations before your delivery to ensure a smooth transition to the interior of your property.


How much do you charge for delivery?

Delivery costs are calculated automatically at the checkout based on the weight of your order. However, orders over £500 are eligible for free standard delivery (exclusions apply). If you require a delivery quote in advance, please contact us via live chat, email, or phone.


Can I collect my order?

Orders cannot be collected in person at this time, delivery is the only option currently available. We offer free delivery on orders over £500.


How do you deliver your orders?

We use DPD, Royal Mail, and Palletways to deliver orders within the United Kingdom. For all international orders, we use DHL. The courier will be automatically allocated based on the size, weight, and location of your order once payment has been received. Please note that Palletways deliver kerbside. Please make the necessary preparations ahead of your delivery to ensure a smooth transition to the interior of your property.


How long will it take for my items to arrive?

All delivery timeframes are reflective of the delivery service selected at checkout and we cannot guarantee delivery times. We recommend contacting the respective carrier for up-to-date delivery timeframes. Once your order is dispatched, we will email your tracking details. The courier will provide an estimated delivery timeframe. For further details regarding the status of your delivery, please contact the respective courier service. Alternatively, please email [email protected].


Installation


What do I do if I have trouble during installation?

We recommend all products be installed by a licensed tradesperson to ensure they are correctly and safely installed. Please ensure that the specification and installation guide has been reviewed and all required components are on-site. If you require further guidance, please visit our website and complete the warranty and product enquiry form here. Please include photos of what has been received and your order number so our team can assist as quickly as possible. For urgent enquiries, please contact our team via phone after the form is completed.


How can I prepare for installing your products?

We recommend downloading the installation guide for each product from our website. These can be found under the download tab on each product listing. We also recommend consulting the installation guides with your licensed trades in advance to confirm if you may require any additional components. Check all items upon delivery to ensure all required components are included and meet quality expectations.


What to do if a component is missing or your item does not meet quality exceptions?

Visit our website and complete the warranty and product inquiry form here. Please include photos of what has been received and your order number so our team can assist as quickly as possible. For urgent enquiries, please contact our team via phone after the form is completed.


Returns


How do I lodge a return?

To lodge a return, please click here to be directed to our returns portal. Once your return has been lodged, you will receive a returns summary. Please ensure this is included in the parcel you are returning. Please note, all return postage costs are at the customer’s expense.


Can I exchange an item?

We do not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.


I would like to return items from two different orders; can I send the items in the same parcel?

If you are returning items from two different orders, you are welcome to post them in the same parcel. However, a return must be lodged for each order via our returns portal and both return summaries must be included in the returned parcel. If you are sending more than one parcel, please select the correct number of labels when lodging your return via our online portal.


What is your returns policy?

For change-of-mind purchases, you may return your item(s) to ABI Interiors within 60 days of delivery, in exchange for a full refund subject to quality checks. Orders returned after 60 days may be eligible for a credit note up to 90 days from delivery. Please note, all return postage costs are at the customer’s expense. Please click here to view the full terms and conditions of our Returns Policy.


Can I return an item paid for with a coupon, gift voucher, or store credit?

Yes. If you made a purchase using a gift card or coupon, you will be issued a voucher equal to the value of the returned items. For orders made using store credit, your ABI Interiors account will be re-issued store credit equal to the value of the returned products. Please note that orders made using a coupon, gift voucher, or store credit cannot be returned for a cash refund.


Warranty


What is the best way to care for my ABI products?

Our product Care Guide can be found here. We recommend following this guide to ensure the longevity of your products.


Do ABI Interiors products come with a warranty?

ABI Interiors offers a 25-year additional warranty for residential customers. More information on warranty conditions can be found here. For further information, please email [email protected].


How do I lodge a warranty or product enquiry?

For all warranty and product enquiries, please fill out the form here and our Customer Experience team will be in touch within 24 – 48 hours. Please note that all fields must be completed with photographic evidence provided in order to lodge your enquiry or claim. For any urgent enquiries, please call (09) 801 0908 after completing the form.


Can ABI products be installed outside?

Unless stated otherwise, ABI Interiors products are not explicitly designed for outdoor use and will not be covered by warranty if used in outdoor applications.


Want to see our products in person?

Visit our Chelsea Harbour showroom.

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