Your Return Has Been Submitted.
We endeavour to process your return as soon as possible, though this can take up to 14 days from when the items arrive at our warehouse. You will be notified via email once your return is finalised.
If you have any questions regarding your return, you can contact our team at [email protected].
Order Details
An Error Has Occurred
Please check that the details entered match the billing details on your order exactly. If the error persists, please contact [email protected].
This order is outside of our returns for change-of-mind timeframe
Please check that the details entered match the billing details on your order. If the error persists, please contact [email protected].
Important Information
Before you start your return, please read and understand our terms and conditions.
This returns portal is only applicable for orders placed directly from the Australian ABI Interiors website or showroom. If you have placed an order through one of our trade accounts or retailers, you will need to contact them to initiate a return.
For orders placed from our New Zealand or UK store, please arrange your return through the relevant country's website.
Please note: If you wish to amend an order that has not been dispatched yet, or contains an item on backorder, please contact [email protected] for assistance.
Items
An Error Has Occurred
Please check that the details entered match the billing details on your order. If the error persists, please contact [email protected].
Important Information
We're sorry to hear that you are not satisfied with your order. Before you start the returns process, please review our Returns for Change of Mind Policy.
Your return must arrive at our warehouse within 60 days of despatch to be eligible for a refund or store credit. Items returned between 60-90 days after despatch are eligible for a store credit only.
All products must be returned in unused and uninstalled condition. This includes no writing or damage to the packaging.
*Please note: we do not accept returns for change of mind on:
• Clearance or sale items.
Order Number :
Return
Returning to our warehouse?
Please be aware that our showroom does not accept returns. If you are in the Gold Coast area Australia, your return can be dropped directly at the ABI Interiors warehouse.
Please select how you will return your items
Disclaimer
Please ensure that all products and their packaging are returned in their original condition or as delivered.
Packaging or products that show signs of wear, damage, or alterations will not be accepted.
Summary
Return Summary
Please check that the return summary is correct prior to submitting.
ORDER NAME
ORDER NUMBER
REASON FOR RETURNING PRODUCT NAME AND QUANTITY
CUSTOMER RETURN NOTES
DISCLAIMER
I have agreed and accepted the return conditions
HOW WOULD YOU LIKE TO RETURN YOUR ITEMS
An Error Has Occurred
Please check that the details entered match the billing details on your order. If the error persists, please contact [email protected]
Important Information
Before you start your return, please read and understand our Returns for Change of Mind Policy here.
This returns portal is only applicable for orders placed directly from the United Kingdom ABI Interiors website or showroom. If you have placed an order through one of our trade accounts, you will need to contact them to initiate a return.
For orders placed from our Australian or New Zealand store, please arrange your return through the relevant country's website.
Please note: If you wish to amend an order that has not been dispatched yet, or contains an item on backorder, please contact [email protected] for assistance.
An Error Has Occurred
Please check that the details entered match the billing details on your order. If the error persists, please contact [email protected]
Important Information
We're sorry to hear that you are not satisfied with your order. Before you start the returns process, please review our Returns for Change of Mind Policy.
Your return must arrive at our warehouse within 60 days of despatch to be eligible for a refund or store credit. Items returned between 60-90 days after despatch are eligible for a store credit only.
All products must be returned in unused and uninstalled condition. This includes no writing or damage to the packaging.
Please note: We do not accept returns for change of mind on:
• Clearance or sale items.
Return Summary
Please check that the return summary is correct prior to submitting.
How to return your items:
Returns Summary
You will receive an email directly from ABI Interiors containing your returns summary. Please print this and include it inside the package upon return.
Package your return
Place your order in a bag or box, as any damage to the original packaging will result in a charge.
You will receive an email from DPD containing the return postage label. Please affix this label to the outside of the package.
Postal Drop Off
Drop your return parcel at your local DPD Pickup Shop so we can track it safely back to us. For further instructions, please refer to your DPD postage label.
How to return your items:
Returns Summary
You will receive an email directly from ABI Interiors containing your returns summary. Please print this and include it inside the package upon return.
Package your return
Please ensure that all products and their packaging are in original condition prior to returning.
Post Your Return
We advise you to send your package with postal tracking and insurance. All items are the sender’s responsibility until they arrive at our warehouse. We cannot process a return for items that have not been received.
Return Facility Details
Please ensure your return is sent by post, our returns facility is not available for in-person drop-offs.
Unit 424-425 Design Centre East,
Chelsea Harbour, London,
SW10 0XF
