Frequently Asked Questions
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All relevant product ranges are WRAS certified and all ABI ranges meet strict Australian and New Zealand guidelines and WaterMark ratings. Please view the product's specification sheet for WRAS certification number.
ABI does not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.
We are unable to modify an order once it has been placed. Please place another order for any additional items you may require. If you want to cancel any items or products on backorder, please get in contact with our Aftersales team.
Yes. All in-stock items will be sent together and any items on backorder will be sent once they are back in stock.
Yes you can. Once your return has been processed, customers who made their purchase using a gift card will be issued with a voucher equal to the value of the returned items. For orders made using store credit, your ABI account will be re-issued store credit equal to the value of the returned products.