FAQs Archive - ABI Interiors UK



Frequently Asked Questions

Please note that this discount excludes sale items and out of stock items.

All relevant product ranges are WRAS certified and all ABI ranges meet strict Australian and New Zealand guidelines and WaterMark ratings. Please view the product's specification sheet for WRAS certification number.

No, only one promotional discount code can be used per order at the checkout. You won’t be able to combine other discounts. When you enter an alternative coupon it will replace EASTER20.
You are more than welcome to collect your order from our Arundel warehouse. A local pick up order does not speed up our dispatch process and you will receive an email stating when your order is ready for collection.

ABI does not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.

We are unable to modify an order once it has been placed. Please place another order for any additional items you may require. If you want to cancel any items or products on backorder, please get in contact with our Aftersales team.

Yes. All in-stock items will be sent together and any items on backorder will be sent once they are back in stock.

Yes! All of our trade account holders are entitled to one free sample pack to be sent out. Any extra sample packs being sent out after this will be charged at the full price.

Yes you can. Once your return has been processed, customers who made their purchase using a gift card will be issued with a voucher equal to the value of the returned items. For orders made using store credit, your ABI account will be re-issued store credit equal to the value of the returned products.

Yes, orders placed during our Easter Sale can be returned for change of mind. Please note, if you return an item and place a new order, the discount will not be applicable. You can view our Returns for Change of Mind Policy and Terms and Conditions here.