What is my discount tier?
Once you have completed the application form and your account is approved, you will be contacted with the relevant discount information.
Does ABI keep a statement of my account?
Yes, all of your quotes, invoices and completed orders are kept in your digital file to ensure that we have accurate and up-to-date records for you.
Can I receive samples of your product?
All of our trade account holders are entitled to one free colour sample pack to be sent out. Any extra colour sample packs being sent out after this will be charged at the full price.
How do I sign up for a trade account?
Simply fill in the short form on our website and one of our trade team members will assess and get back to you shortly. We endeavour to have all accounts responded to within 48 hours.
What trades qualify for a trade account?
Our trade account is available to all relevant trades to ABI. This being the likes of architects, designers, cabinet makers, builders, plumbers, carpenters and electricians.
I am a sole trader/owner/builder, do I qualify for a trade account?
As a sole trader, we require proof of work displaying that you fit into one of our relevant trade categories. Please apply with your builder license number upon application if you are an owner builder.
What are the benefits of a trade account?
Trade Pricing - Access to our discount tier structure.
Dedicated Team - Ongoing support from our specialised team.
Account Features - A range of other exclusive benefits.
Do you offer 30-day accounts?
We do not offer 30 day accounts, all orders are to be paid in full prior to dispatch.
Are there different steps to a trade account refund?
You have 30 days from date of purchase to return any items. Items returned after the 30 day period may be eligible for a credit note only. Any trade account returns can be lodged via our online return portal that can be found here.
Do you offer custom pieces or finishes for large orders?
If the order is of a very large quantity of a particular item, ABI can definitely look into customising the size or specifications of a product however, this is limited to bulk orders where payment in full will be required before production.
How do I place an order with ABI?
There are multiple ways to purchase ABI products. You can send through your schedules, tenders or purchase orders to our sales team to put together a quote or invoice for you via email, you can call through to speak to a member of our team over the phone and have a quote or email sent through to you or if you are comfortable in doing so, you are more than welcome to shop online and use your unique code to apply your discount to your shopping cart.
Do you offer 30-day accounts or is everything paid for in full immediately?
[vc_row][vc_column][vc_column_text]ABI does not offer 30-day credit accounts. All orders will need to be paid for in full before dispatch.[/vc_column_text][/vc_column][/vc_row]
What are the benefits of having a trade account?
Having a trade account with ABI has multiple benefits. Most obviously having access to our discount structure! We also have a running account for you that lists your overall spend, all of your previous invoices for ease of access and a dedicated and trained team that can help with the trade specific aspects needs of your business.