TRADE FAQS
No we don’t have a “loyalty point” system associated with our discount structure. As spend increases so does the discount tier. Special offers do come through to our sale page on the website, however trade accounts do not receive additional discounts on these items.
ABI has a warranty structure in place that is suitable to commercial applications of our products. It varies for the structure and finish of each product and can be sent through to you if you’d like to have as a point of reference.
You have 30 days from date of purchase to return any items. Items returned after the 30 day period may be eligible for a credit note only. Any trade account returns can be lodged via our online return portal that can be found here.
We have both a digital and hard copy catalogue available for showing clients. We also have colour samples for use in your client meetings.
Unfortunately, we are unable to modify orders once they have been placed. We recommend triple checking all orders before checking out online and making sure everything is accounted for.
If the order is of a very large quantity of a particular item, ABI can definitely look into customising the size or specifications of a product however, this is limited to bulk orders where payment in full will be required before production.
There are multiple ways to purchase ABI products. You can send through your schedules, tenders or purchase orders to our sales team to put together a quote or invoice for you via email, you can call through to speak to a member of our team over the phone and have a quote or email sent through to you or if you are comfortable in doing so, you are more than welcome to shop online and use your unique code to apply your discount to your shopping cart.
Yes, all of your quotes, invoices and completed orders are kept in your digital file to ensure that we can always have accurate and up to date records for you.
Of course, as long as you are the account holder, we are happy to resend the account details through to the email address that is linked with the account again if needed.
Yes! All of our trade account holders are entitled to one free colour sample pack to be sent out. Any extra sample packs being sent out after this will be charged at the full price.
If your order is over 500 GBP, you are entitled to free standard shipping. If you need to upgrade to express shipping, the cost of this is calculated based on the overall weight of your order.
Once approved you will receive our discount structure sent through to you in your welcome email. This displays our discount tier and the correlating spend required to meet each discount bracket. If you are ever unsure or think that you may need to be upgraded to the higher discount bracket, please reach out to our sales team to confirm your discount.
Absolutely, as long as you are the account holder, we are more than happy to resend through invoices to you as needed.
ABI does not offer 30-day credit accounts. All orders will need to be paid for in full before dispatch.
At the moment the trade structure is available to all relevant trades to ABI. This being architects, designers, cabinet makers, builders, plumbers, carpenters and electricians.
