I am a sole trader/owner/builder, do I qualify for a trade discount?Leandro Barbosa2022-04-11T05:07:25+00:00As a sole trader, we will require some sort of proof of work displaying that you fit into one of our relevant trade categories. We are happy to approve owner builders with a ABI trade account, although we will require you to provide us with your owner builder licence number upon application.
Can I receive samples of your product?Leandro Barbosa2022-04-11T05:03:58+00:00Yes! All of our trade account holders are entitled to one free sample pack to be sent out. Any extra sample packs being sent out after this will be charged at the full price.
Is this a loyalty system? Are there any points or special offers?Sam Godfrey2022-04-11T05:06:59+00:00
No we don’t have a “loyalty point” system associated with our discount structure. As spend increases so does the discount tier. Special offers do come through to our sale page on the website, however trade accounts do not receive additional discounts on these items.
What commercial warranty do you currently offer?Sam Godfrey2022-04-11T05:06:42+00:00
ABI has a warranty structure in place that is suitable to commercial applications of our products. It varies for the structure and finish of each product and can be sent through to you if you’d like to have as a point of reference.
Are there different steps to a trade account refund?Sam Godfrey2022-04-11T23:44:17+00:00
You have 30 days from date of purchase to return any items. Items returned after the 30 day period may be eligible for a credit note only. Any trade account returns can be lodged via our online return portal that can be found here.
Do you have a catalogue available to show clients?Sam Godfrey2022-04-11T05:06:26+00:00
We have both a digital and hard copy catalogue available for showing clients. We also have colour samples for use in your client meetings.
Do you offer custom pieces or finishes for large orders?Sam Godfrey2022-04-11T05:05:21+00:00
If the order is of a very large quantity of a particular item, ABI can definitely look into customising the size or specifications of a product however, this is limited to bulk orders where payment in full will be required before production.
How do I place an order with ABI?Sam Godfrey2022-04-11T05:05:06+00:00
There are multiple ways to purchase ABI products. You can send through your schedules, tenders or purchase orders to our sales team to put together a quote or invoice for you via email, you can call through to speak to a member of our team over the phone and have a quote or email sent through to you or if you are comfortable in doing so, you are more than welcome to shop online and use your unique code to apply your discount to your shopping cart.
Does ABI keep a statement of my account?Sam Godfrey2022-04-11T05:04:51+00:00
Yes, all of your quotes, invoices and completed orders are kept in your digital file to ensure that we can always have accurate and up to date records for you.
I’ve forgotten my account details; can I please have them resent to me?Sam Godfrey2022-04-11T05:04:32+00:00
Of course, as long as you are the account holder, we are happy to resend the account details through to the email address that is linked with the account again if needed.
As a UK consumer you have certain statutory rights in relation to the goods you purchase from us. Should our goods not meet these statutory rights, you are entitled to certain remedies. Please see our terms and conditions for more details.
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