What happens to my refund if my card has expired or is no longer in use?ABI-UK Development2021-03-02T23:17:11+00:00
All refunds are processed back onto the same card that was used at the time of purchase. We cannot process a refund on a different card. Please allow 10 business days for the funds to reflect in your account.
If the card used at the time of purchase has expired or has been cancelled, generally the bank will redirect the refund to your new or replacement card. If you do not have a new card, generally the bank will redirect this to the bank account. Please note, this is in most cases, if you have not received the funds within 10 days please get in touch with our After Sales team.
I am returning items across two orders, can I return items in the same parcel?ABI-UK Development2021-03-02T23:16:20+00:00
Yes of course. If you are returning an item across two different orders, please lodge your return twice via our online returns portal and include both ABI Return Summaries in the parcel upon return.
We endeavor to process returns as soon as possible however this process can take up to 14 business days from when the items arrive at our warehouse. You will receive an email from our team once your return has been processed.
I forgot to put my returns summary in my parcel upon return, what happens now?ABI-UK Development2021-04-27T05:18:31+00:00
Please contact our After Sales team at [email protected] and they will be happy to assist you further.
What documents do I require to return a product to ABI?ABI-UK Development2021-03-02T23:13:20+00:00
Once you have lodged your return via our online returns portal, you will receive an email from ABI with a link to download your returns summary. This is to please be included in your parcel upon return. Please be aware, the link will expire after 48 hours.
Can I return an item paid for with a gift voucher?ABI-UK Development2021-03-02T23:12:36+00:00
Yes of course! Once your return has been processed, ABI will send you a voucher code for the value of the returned item which you are welcome to use at the checkout of your next order.
Can I return an item paid for with store credit?ABI-UK Development2021-03-02T23:11:48+00:00
Of course! If you return an item within our returns period that was paid for with store credit, your store credit will be updated on your account once your return has been processed.
Can I return an item outside of the relevant returns period?ABI-UK Development2021-03-02T23:11:16+00:00
ABI offers refunds on products returned for your change of mind within 30 days of purchase. Where a product is returned outside of this timeframe, ABI will offer you a store credit for that product.
Can I return an item for store credit, exchange or refund?Sam Godfrey2021-04-27T04:48:15+00:00
We have a 30-day returns period as we want all our customers to be 100% satisfied with their purchase. If you wish to lodge a return, please do so through our returns portal here. Please note, we do not offer exchanges. If you wish to purchase additional items, please purchase these separately. Items returned outside of the 30 day returns period will receive a store credit.
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