If you are returning items from two different orders, you are welcome to post them in the same parcel. However, a return must be lodged for each order via our returns portal and both return summaries must be included in the returned parcel.
Yes you can. Once your return has been processed, customers who made their purchase using a gift card will be issued with a voucher equal to the value of the returned items. For orders made using store credit, your ABI account will be re-issued store credit equal to the value of the returned products.
ABI does not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.
All refunds are processed back onto the same card that was used at the time of purchase. We cannot process a refund on a different card. Please allow 10 business days for the funds to reflect in your account.
If the card used at the time of purchase has expired or has been cancelled, generally the bank will redirect the refund to your new or replacement card. If you do not have a new card, generally the bank will redirect this to the bank account. Please note, this is in most cases, if you have not received the funds within 10 days please get in touch with our After Sales team.
We endeavor to process returns as soon as possible however this process can take up to 14 business days from when the items arrive at our warehouse. You will receive an email from our team once your return has been processed.
Once you have lodged your return via our online returns portal, you will receive an email from ABI with a link to download your returns summary. This is to please be included in your parcel upon return. Please be aware, the link will expire after 48 hours.
ABI offers refunds on products returned for your change of mind within 30 days of purchase. Where a product is returned outside of this timeframe, ABI will offer you a store credit for that product.
Unit 2 Forest Row Business Park