All orders are final once payment has been processed. A coupon code or voucher code cannot be redeemed for a refund or applied to an order once it has been processed.
All gift cards and store credits are valid for 3 years from the date of purchase.
We are unable to modify an order once it has been placed. Please place another order for any additional items you may require. If you want to cancel any items or products on backorder, please get in contact with our Aftersales team.
We accept Visa, MasterCard and Amex. We also offer payment through PayPal.
Yes. All in-stock items will be sent together and any items on backorder will be sent once they are back in stock.
You may either apply your coupon code at the checkout in the ‘discount code’ box, or alternatively get in touch with our Sales team who will be happy to assist you in processing your coupon. Any type of discount or coupon code is applied equally over each item in an order. Please note, discounts cannot be used on shipping costs, redeemed for cash or for a refund.
Please note once payment has been made, we are unable to guarantee any changes to your order. For any updates, including delivery address and priority shipments, please contact our Aftersales team directly via email [email protected] for further assistance. If your order has already been dispatched, you will be required to contact the courier directly in order to redirect the parcel.
ABI’s specialised Trade team can assist with trade accounts and order enquiries. We also offer trade pricing for those who meet the criteria in our application here. For all trade enquiries, please email [email protected]. Alternatively, orders can be placed at retail pricing via our website.
Our tapware is constructed using two main base materials: solid brass and stainless steel. Both materials undergo the same colouring processes (PVD, AEA, or PSLT) however, because of the difference in the material, the finish can vary slightly between products and batches.