I’ve forgotten my account details; can I please have them resent to me?Sam Godfrey2020-12-04T03:54:52+00:00
Of course, as long as you are the account holder, we are happy to resend the account details through to the email address that is linked with the account again if needed.
Can I receive colour samples of your products?Sam Godfrey2020-12-04T03:54:52+00:00
Yes! All of our trade account holders are entitled to one free colour sample pack to be sent out. Any extra sample packs being sent out after this will be charged at the full price.
Do trade accounts receive free shipping?Sam Godfrey2020-12-04T03:54:52+00:00
If your order is over 500 GBP, you are entitled to free standard shipping. If you need to upgrade to express shipping, the cost of this is calculated based on the overall weight of your order.
What is my discount tier?Sam Godfrey2020-12-04T03:54:52+00:00
Once approved you will receive our discount structure sent through to you in your welcome email. This displays our discount tier and the correlating spend required to meet each discount bracket. If you are ever unsure or think that you may need to be upgraded to the higher discount bracket, please reach out to our sales team to confirm your discount.
Am I able to have my invoice resent to me?Sam Godfrey2020-12-04T03:54:52+00:00
Absolutely, as long as you are the account holder, we are more than happy to resend through invoices to you as needed.
Do you offer 30-day accounts or is everything paid for in full immediately?Sam Godfrey2020-12-04T03:58:34+00:00
ABI does not offer 30-day credit accounts. All orders will need to be paid for in full before dispatch.
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